technical support
skills and knowledge needed for this role
>> An in-depth knowledge of the customer's business and of the IT systems available.
>> Good communications skills are necessary to question customers patiently about a problem, to establish rapidly a good working relationship with them, and to explain solutions.
>> Ability to think logically and quickly to diagnose problems and come up with solutions.
>> Ability to work under considerable pressure to achieve results as soon as possible in all situations.
