technical support
RANGE OF ROLES: Sales support, end-user support.
| Take some in-depth product knowledge, mix in a positive, problem-solving attitude, and cover with a layer of infinite patience. Result: a technical support specialist. |
Working mainly for hardware and software companies, the task of technical support staff is to turn problems into solutions, and dissatisfied people into buy-again customers. |  |
Some larger organisations operate their own technical support departments – skilled in-house problem-solvers dedicated to keeping everything running smoothly. |
